Frequent questions

Frequently Asked Questions FAQs

FAQs

Do you have any questions? We are here to help.
  • HOW MUCH EXTRA TIME SHOULD I PLAN?

    The driver may arrive between 5 and 15 minutes before the scheduled time. Be prepared to avoid missing your trip.

  • CAN I GET SAME-DAY PARATRANSIT SERVICE?

    We may not be able to accommodate you, but we will do our best.

  • DO YOU HAVE AN AGE LIMIT TO TRAVEL?

    There is no age limit. However, children must be accompanied by an Adult.

  • HOW MUCH DOES THE TRIP COST?

    All trips are free

  • WHAT IF I DON'T KNOW HOW LONG MY APPOINTMENT WILL LAST?

    You are important to us, we will work hard to accommodate unforeseen and unavoidable delays.

  • WHERE DO TROLLEY ROUTES START AND END?

    All routes begin and end at the Hector Joy Sandin Terminal and Market Square in the urban case.

  • WHERE CAN I TRANSFER ROUTES?

    You can make transfers for all routes at the Hector Joy Sandin Terminal and Market Plaza in the urban area. Transfer waiting time is approximately 15 minutes. With the exception of the Pugnado route, which is approximately 75 minutes.

  • CAN I TRAVEL OUTSIDE OF VEGA BAJA?

    At this time our trips are limited to the Municipality of Vega Baja. We are working with neighboring municipalities to establish stops where transfers between municipalities can be made.

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